Complaints
We are committed to delivering a high standard of customer service at all times but in the unlikely event that you feel like we have got it wrong, or could have done something better, we will aim to resolve to your complaint satisfactorily and as swiftly as possible. We welcome your feedback to help us improve our service for the future.
How to make a complaint
If you have cause for complaint, in the first instance we would ask that you contact our customer service department by phone, letter or email using the contact details below:
or Write To The Complaints Manager
Three Castles Cover
Cwmbran House
New Inn
NP4 0HZ
Alternatively, complete the form below and your complaint will be sent to our complaints team. We aim to acknowledge all complaints within 3 working days of them being submitted, if you find that you haven't received a response please get back in touch.